Terms & Conditions

2.1 Through the Platform Service(s), Customers may be able to:

2.2 CityBees may add or remove Platform Service(s) or Service(s) from time to time at its sole discretion.

2.3 CityBees provides Customers with its Platform Service(s) in exchange for payment of the applicable Platform Fee.

2.4 Customers acknowledge that CityBees operates a technology platform that enables Customers to view and book the Service(s). Customers acknowledge that Service Providers are not employees, agents or representatives of CityBees. Customers agree and acknowledge that CityBees does not own, sell, resell, furnish, provide, rent, re-rent, manage, host and/or control any Service(s) and that the Service Providers shall solely be responsible for their Service(s).

2.5 In consideration of the Customer's compliance with these Terms and Conditions, CityBees grants the Customer a limited, non-exclusive, non-transferable license to access and view Content on the Platform and avail the Platform Service(s).

3.1 You agree that CityBees may amend these Terms and Conditions from time to time, and in CityBees' sole discretion. CityBees will usually notify you of any amendment to these Terms and Conditions, but CityBees will not be required to do so or to provide you with prior notification of such amendments or changes to these Terms and Conditions. Upon any amendment or change to these Terms and Conditions, CityBees will publish the amended Terms and Conditions on the Platform. Your continued use of the Platform and/or the Platform Service(s) after the publication date of a revised version of these Terms and Conditions constitutes your acceptance of the amended terms.

3.2 You agree and undertake to review the Terms and Conditions each time you visit the Platform and prior to each use of the Platform Service(s) or booking of a Service. If you do not agree to these Terms and Conditions, as updated from time to time, you should cease using the Platform and/or Platform Service(s) immediately.

4.1 The Platform Service(s) are not intended for Users that are under the age of 18. Any User who is a minor in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or legal guardian to use or access the Platform or Platform Services. If you are a minor, you must have your parent or legal guardian read and agree to this Agreement prior to you using or accessing the Platform or Platform Services. By using the Platform Service(s), you represent and warrant that you are either (a) at least 18 years old or (b) have had your parent or legal guardian read and agree to this Agreement prior to you using or accessing the Platform or Platform Services.

4.2 In order to use all the Platform Service(s), Users will be required to create a personalized Account. Each Account should have a unique email address or mobile phone number.

4.3 To create an Account, each User is required to provide certain information, including without limitation, their first and last name, date of birth, location, email address and/or mobile phone number and such other information as CityBees may require from time to time. Where the information provided by a User for the purpose of the Account creation is not satisfactory to CityBees, the Account creation application may be rejected by CityBees, unless and until such information as CityBees requires has been provided.

4.4 CityBees may require you to verify your email address and/or mobile phone number through one-time password (OTP) verification as part of the Account creation process. By providing your email address and/or mobile phone number, you agree to receive emails and/or SMS messages from CityBees, including for verification purposes. CityBees may also send updates on the Service Request Confirmation by email or SMS message. Standard charges may apply according to your mobile service provider. We are not responsible for any charges incurred by you in relation to receiving or sending any such SMS messages. Any information provided in relation to the Account registration process will be subject to CityBees' Privacy Policy.

4.5 Users may also be able to create an Account authorizing account connections with their social media platforms, such as Facebook, Google, or other accounts. By authorizing account connections, the User authorizes CityBees to access their information about such User's social media account, as permitted by the relevant social media platform's terms and conditions and privacy policy.

4.6 Each User is responsible for maintaining the security of their Account, for all activities that occur under the Account and any other actions taken in connection with the Account. You undertake to provide accurate and complete information and keep your Account information and your Account updated and accurate at all times. You may not share your password with unaffiliated third parties. You agree to notify CityBees immediately of any unauthorized use of the Account, or any other breaches of security. You are fully responsible for all uses of your password, Account and username, social media credentials used to login to the Account, or registration, whether by you or others. CityBees is authorized to act on instructions received through use of your Account or registration, and is not liable for any loss or damage arising from your failure to comply with this clause" data-aos="fade-up" 4. For the avoidance of doubt, where sub-accounts under a User's Account have been set up, the holder of the main Account shall remain solely responsible for the acts and omissions of the holders of the sub-accounts.

4.7 Your Account, including any information pertaining to it (e.g. contact information, Account history, etc.), is strictly personal to you. You may therefore not sell or charge others for the right to use your Account, or otherwise transfer your Account.

4.8 You may not impersonate someone else, create or use an Account for anyone other than yourself, provide an email address other than your own, create multiple Accounts except as otherwise authorized by us, or provide or use false information to obtain access to an Account that you are not legally entitled to claim.

4.9 We reserve the right to suspend or terminate your Account at any time, including if any User Content or information provided during the registration process or thereafter proves to be inaccurate, false or misleading or to reclaim any username that you create through the Platform that violates these Terms and Conditions. You will remain liable for all obligations related to your Account even after your Account is closed.

5.1 Once an Account is created, the Customer shall be permitted to view and select such Service(s) as are available in their geographical area.

5.2 In order to submit a Service Request, the Customer will be required to select their desired Service(s) and select a date and time on which Customer would like to avail of such Service(s). Based on the selected date and time, the Platform shall provide the Customer with available Service Providers on such selected date and time for the Customer to confirm. The Customer acknowledges and agrees that the Service(s) and/or Service Providers may not be available at a date and time suitable to the Customer or there may be no available slots for the relevant Service. In such a case, the Customer may be prompted to select an alternative date and time. Any Service Requests made through such sub-accounts shall first require the approval of the holder of the main Account.

5.3 As part of the booking process, the Customer shall be prompted to review and accept the applicable Service Provider Terms and Conditions (which creates a contractual relationship directly between the Customer and the Service Provider). Customers acknowledge and agree that CityBees is not a party to any Service Provider Terms and Conditions, and shall not be responsible for performing the obligations of the Service Provider under any such Service Provider Terms and Conditions or otherwise in relation to any Service(s). The acceptance by the Customer of the Service Provider Terms and Conditions is a material condition to avail of any Service(s). For the avoidance of doubt, in the event of a conflict between these Terms and Conditions and any Service Provider Terms and Conditions, these Terms and Conditions will prevail (as between the Customer and CityBees).

5.4 Once CityBees receives the relevant Fees payment from the Customer, the selected Service Provider shall be sent details of the Service Request by the Platform, including the name, address, masked contact number and location of the Customer. The Service Provider shall, in its sole discretion, be entitled to either accept or reject any Service Request.

5.5 On acceptance of a Service Request by the Service Provider, the Customer shall receive a Service Request Confirmation and the Platform shall share the Customer's unmasked contact number with the Service Provider.

5.6 On receipt of a Service Request Confirmation, the Customer will be provided such additional details of the Service Provider including but not limited to the name of the Service Provider and/or the relevant Personnel.

5.7 For the avoidance of doubt, communications with Service Providers through the Platform may be recorded or monitored by CityBees for quality assurance and training purposes. By using the Platform Service(s), the Customer expressly agrees to such monitoring without the need for additional consent.

5.8 To enhance the Customer's user experience, we may send push notifications to those Customers who have enabled push notifications on their mobile device. These push notifications may include updates on the Service Request Confirmation, such as when a Service Provider has accepted a Service Request or is en route to the Customer's location. The Customer can manage these notification preferences within the Platform.

5.9 As part of provision of the Service(s), the Service Provider may request the Customer to provide reasonable additional documents or information relevant to the specific Service(s). The Customer will be required to provide such documents or information to the Service Provider. The Customer acknowledges and agrees that failure to provide the Service Provider with such documents or information may restrict the ability of the Service Provider to provide the relevant Service(s) and the Customer shall not be entitled to a refund in respect of any applicable Fees in such cases. Where the Customer refuses to provide the documents or information requested by the Service Provider, and the relevant Service(s) cannot be provided by the Service Provider, the Platform Provider shall be permitted to cancel the relevant Service Request Confirmation and a Cancellation Fee may apply to the Customer in accordance with the Rescheduling, Cancellation and Refund Policy. In all cases, any documents or information to be provided by a Customer to a Service Provider shall be provided outside the Platform and CityBees shall not be responsible for any use or misuse of such documents or information by the Service Provider or its Personnel.

5.10 Customers may be able to interact with the selected Service Provider through an inbuilt chat feature on the Platform, which will be activated prior to the start time of the respective Service(s) as indicated in the Service Request Confirmation. The Customer may also communicate with the Service Provider outside the Platform if necessary, although the Customer retains the right to have all interactions limited to the Platform. The Customer may also track the Service Provider's physical location through an inbuilt map tracking feature on the Platform prior to the start of the respective Service(s) as per the Service Request Confirmation.

5.11 Certain Service(s) may be offered as recurring subscriptions, as specified on the Platform. If the Customer chooses such a service, they must select the preferred subscription type through the Platform. The Customer acknowledges that the relevant Service Provider may impose additional conditions, policies, and limitations on these Service(s), which will be governed by the Service Provider Terms and Conditions. Unless otherwise selected by the Customer on the Platform, the billing cycle will be monthly and the subscription will renew automatically on a monthly basis until cancelled by the Customer in accordance with this Agreement.

5.12 CityBees shall reasonably endeavour to ensure that the Service Provider arrives at the agreed location within 6 hours of the agreed time as per the Service Request Confirmation. Notwithstanding the aforesaid, CityBees shall not be responsible for the acts or omissions of the Service Provider. In the event of a delay or failure by a Service Provider, the Customer may contact CityBees' customer service through in build chat system or through customersupport@citybees.ae. In the event of a delay in arrival by the Service Provider for more than 6 hours beyond the agreed time as per the Service Request Confirmation, the Customer may request CityBees to cancel the booking under the respective Service Request Confirmation without the imposition of any Cancellation Fee. While CityBees may assist the Customer with resolving any dispute with a Service Provider at its sole discretion, CityBees is not obliged to do so, nor is it liable or responsible for resolving any dispute between a Customer and a Service Provider, except as provided for in clause" data-aos="fade-up" 5.13 to 5.17 below, which the Customer acknowledges is without prejudice to the disclaimers and limitations set out in clause" data-aos="fade-up" 15 below.

5.13 In the event the Customer raises any concern regarding the quality, completeness, or performance of completed Service(s), whether by providing a rating of less than five (5) stars or otherwise submitting a complaint or dispute, CityBees shall assign its Quality Assurance ("QA") Team to review the matter.

5.14 The Customer must submit such concern to CityBees within:

5.15 The QA Team will verify the details of the concern by reviewing the Customer's rating, feedback, and any supporting evidence, and may, at its discretion, conduct a site visit to assess the work performed.

5.16 Following its review, the QA Team shall issue a determination, which may include:

5.17 If the QA Team determines, in its sole discretion, that the concern was raised in bad faith, with malicious intent, or without reasonable grounds, CityBees reserves the right to suspend or terminate the Customer's access to the Platform and/or take such other measures as it deems appropriate. The decision of the QA Team shall be final and binding on the Customer.

6.1 To complete the Service Request, the Customer will be prompted to complete payment of the applicable Fees in accordance with clause" data-aos="fade-up"s 6.2 to 6.7 below (as applicable).

6.2 The Customer will be required to provide their preferred method of payment of the applicable Fees. The payment methods will be displayed on the Platform and may include eligible credit or debit card or bank account (to the extent made available by CityBees). The option selected by the Customer shall be their "Payment Method". Additional transaction fees (such as credit card or debit card fee or bank transfer fee) may apply to the Customer depending on the Customer's preferred Payment Method and/or financial institution. CityBees has no responsibility for or control over any such transaction fees, which shall in all cases be borne by the Customer. The Fees may be subject to taxes in accordance with applicable law which will be payable by the Customer. By making a payment on the Platform through any Payment Method, the Customer authorizes CityBees to charge their Payment Method or process other means of payment for the collection of the Fees and further confirms a direction to CityBees to pay the applicable Service Provider Fee on behalf of the Customer.

6.3 For subscription-based Service(s), the applicable Fees and any other charges that the Customer may incur in connection with the relevant Service(s) shall be charged to the Customer's Payment Method on the payment dates indicated on the Platform for each billing cycle. Payment for the first subscription cycle shall be billed immediately. The length of the Customer's billing cycle will depend on the type of subscription plan chosen by the Customer on the Platform or any changes made to the subscription plan. By choosing a subscription plan on the Platform, the Customer authorizes CityBees to charge their Payment Method or process other means of payment for the collection of the applicable recurring Fees based on the selected billing cycle without the need for any notice to or additional consent from the Customer and confirms a direction to CityBees to pay the applicable Service Provider Fee on behalf of the Customer.

6.4 In all cases, payment of any Service Provider Fee shall be made exclusively through the Platform and the Customer shall not approach or attempt to approach the Service Provider to make payment outside the Platform.

6.5 Payments of Fees shall be processed by a payment gateway provided on the Platform. When accessing such payment gateway, we encourage you to read the terms of use and privacy policy of such gateway. We are not responsible for the security of such gateway, nor their terms of use or privacy and data protection practices.

6.6 When the Customer makes payment of any amount in relation to the Platform, Platform Service(s) or Service(s), including payment of any recurring Fees in accordance with clause" data-aos="fade-up" 6.3 above, the Customer agrees not to use an invalid or unauthorized Payment Method as applicable. The Customer shall be responsible for ensuring that they have sufficient funds available via their preferred Payment Method to settle any applicable Fees. If a Customer's Payment Method fails and the Customer still gets access to any Service(s), the Customer agrees to pay CityBees the corresponding amount within 3 days of notification by CityBees.

6.7 Customers must update their Account with all changes to their Payment Method by logging into their Account. If a Customer does not update their Account with changes to their Payment Method and CityBees is unable to charge their Payment Method for the due amounts, CityBees may suspend their access to the Platform and the relevant Service(s). For the avoidance of doubt, the Customer shall remain liable for any uncollected amounts and must pay such amounts within 3 days of notification by CityBees.

6.8 CityBees will provide Customers directly or through its payment gateway, with an electronic payment confirmation immediately after a Customer successfully performs a payment through the Platform.

7.1 In the event of rejection of a Service Request by a Service Provider, the Customer shall be notified of such rejection through the Platform and shall be entitled to a full refund of the relevant Fees paid. For the avoidance of doubt, in no event shall CityBees be required to automatically assign a rejected Service Request to another Service Provider, and the Customer shall be required to submit a new Service Request as may be required.

7.2 In the event a Customer wishes to cancel or reschedule a booking under a Service Request Confirmation (other than for subscription-based Service(s)), the Customer shall promptly submit a request through the Platform, or where not possible, contact CityBees' customer service at customersupport@citybees.ae.

7.3 In the event of cancellation by a Customer, a Cancellation Fee may apply and the Customer may be entitled to a refund; in each case, in accordance with the Rescheduling, Cancellation and Refund Policy. If the Customer is entitled to a refund under this Agreement, such refund shall be made to the Customer after deducting any applicable Cancellation Fee in accordance with the Rescheduling, Cancellation and Refund Policy.

7.4 A Customer may reschedule a booking subject to the respective Service Provider's availability and payment of a Rescheduling Fee. In the event the respective Service Provider is unable to accommodate a rescheduled booking request, the Customer may be provided with an option to book an appointment with an alternative Service Provider, subject to payment of a Rescheduling Fee. In such case, the Customer will be contacted by CityBees' customer support team. Payment of any applicable Rescheduling Fee shall be made in accordance with clause" data-aos="fade-up"s 6.2 to 6.7 above. In the event a rescheduling is not possible (whether on account of a Service Provider or the Customer), the respective Service Request shall be cancelled and the respective Fees paid for non-subscription-based Service(s) shall be refunded to the Customer, minus the applicable Cancellation Fee, in accordance with the Rescheduling, Cancellation and Refund Policy. For the avoidance of doubt, the Customer may not be permitted to reschedule a booking under the same Service Request Confirmation more than once.

7.5 In the event a Service Provider requires to cancel or reschedule a booking under a Service Request Confirmation or misses a scheduled booking under a Service Request Confirmation, the Customer will be promptly notified through the Platform. In such an event, the Customer shall be entitled to a full refund of the Fees or may be provided with an option to reschedule the booking at a different time at no additional cost.

7.6 For subscription-based Service(s), the Customer may cancel the subscription, which will take effect at the start of the next billing cycle. To cancel, the Customer must submit a request through the Platform, or if unavailable, contact CityBees' customer service at customersupport@citybees.ae. The Customer will retain access to the relevant Service(s) until the end of the then-current billing cycle. Payments for the then-current billing cycle are non-refundable, regardless of whether the service is used. Refunds, if applicable, will only be provided for pre-payments made for future billing cycles.

7.7 In the event the Service Provider discontinues offering the relevant Service(s) under an active subscription of the Customer, the Customer will be promptly notified by the Service Provider not less than one month notice prior to the date of discontinuation of offering the relevant Service(s). In such an event, the subscription shall be cancelled automatically at the end of the one month notice period without the need for any consent from the Customer or any amounts due to or from the Customer, save that the Customer shall be refunded for the Service Provider Fee in respect of any Service(s) which were not provided due to such discontinuance, including any pre-payments for future billing cycles. The Customer will retain access to the Service(s) until the end of the notice period.

7.8 Any refunds shall be made to the original Payment Method of the Customer within 3 weeks of the refund request being approved.

8.1 Customers undertake to treat the Service Providers respectfully and use their best endeavors to ensure that any interaction with the Service Providers, whether on or outside the Platform, is conducted in a professional manner. The Customers undertake to provide a safe, clean and appropriate environment for the Service Provider to provide the respective Service(s), including but not limited to providing access to drinking water and washrooms. CityBees upholds a strict non-discrimination policy, and Customers and Service Providers are both expressly prohibited from discriminating against each other based on race, color, religion, gender, sexual orientation, national origin, disability, or any other protected characteristic. Discriminatory behavior includes but is not limited to refusal by a Customer to accept Service(s) based on the aforementioned characteristics or any biased treatment by a Customer or Service Provider towards the other. Notwithstanding the aforesaid, where applicable law or regulations governing the Service(s) mandate gender-specific delivery of the Service(s), such applicable law or regulations shall supersede the non-discrimination provisions mentioned herein and Customers are expected to comply with such applicable law or regulations. Customers are encouraged to report any instances of discrimination to CityBees at customersupport@citybees.ae for prompt investigation and appropriate action.

8.2 Should an incident arise during provision of the Service(s), including but not limited to any injury or damage to person or property, the Customer shall promptly inform CityBees at customersupport@citybees.ae. In the event of a medical emergency arising during provision of the Service(s), the Customer shall be solely responsible to contact their nearest doctor/hospital or any related emergency helpline.

8.3 Customers agree that they will not, under any circumstances, transmit any Content that (i) is unlawful or promotes unlawful activity; (ii) defames, harasses, abuses, threatens, or incites violence towards any individual or group; (iii) is political, anti-national, anti-governmental, pornographic, discriminatory, or otherwise victimizes or intimidates an individual or group on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability; (iv) is spam, constitutes unauthorized or unsolicited advertising, any other form of unauthorized solicitation; (v) contains or installs any viruses, worms, malware, Trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of the Platform or any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of CityBees and/or any third party; (vi) infringes on any proprietary right of CityBees and/or any third party, including patent, trademark, trade secret, copyright, right of publicity, or other rights; (vii) impersonates any person or entity, including any of CityBees' employees or representatives; or (viii) violates the privacy of CityBees and/or any third party.

8.4 Customers shall not engage directly with any Service Provider, or attempt to procure any Service(s) from a Service Provider, outside the Platform. Customers shall not request, encourage, or induce any Service Provider or its personnel to provide any Service(s) outside the Platform, nor shall they seek to cancel any booking made through the Platform for the purpose of arranging the same Service(s) directly. Any such conduct shall constitute a material breach of the Agreement. If a Customer is approached by a Service Provider to transact outside the Platform, the Customer shall promptly notify CityBees and shall refrain from engaging in any off-platform transaction.

8.5 Customers shall not (i) except to the extent expressly permitted under the Agreement, attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any part of the Platform in any form or media or by any means; (ii) attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceptible form all or any part of the Platform; (iii) access all or any part of the Platform in order to build a product or service which competes with any of the Platform; (iv) license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Platform available to any third-party; (v) use any meta tags, "hidden text", robots, spiders, crawlers, or other tools, whether manual or automated, to collect, scrape, index, mine, republish, redistribute, transmit, sell, license or download any Content; (vi) attempt to obtain, or assist third-parties in obtaining, access to the Platform, other than as expressly provided for in the Agreement; or (vii) attempt fraudulent transactions.

8.6 By accessing and/or using the Platform, the Platform Service(s) and/or the Service(s), Customers represent and warrant that: (i) they have the authority to validly enter into and/or be bound by this Agreement, including for and on behalf of others that may access and/or use the Platform, the Platform Service(s) and/or Service(s); (ii) their use of the Platform Service(s) and/or the Service(s) will be solely for lawful purposes that are permitted by this Agreement; and (iii) their use of the Platform Service(s) and/or the Service(s) will comply with all applicable laws, rules, and regulations, including anti-corruption and anti-bribery laws, and with all of CityBees' policies; as amended from time to time.

8.7 Unless otherwise approved by CityBees in writing, any use of the Platform and Platform Service(s) is for personal and non-commercial use only.

8.8 If you are using the Platform Service(s) from a jurisdiction other than the UAE, you should verify whether your use of the Platform Service(s) is permitted pursuant to the local laws of your jurisdiction. CityBees makes no representations that the Platform Service(s) will be available for use in other locations – if you access any part of the Platform Service(s) from a jurisdiction other than the UAE, you do so at your own risk. CityBees has the sole discretion to reject Payment Methods that are issued or originate a jurisdiction other than the UAE.

8.9 CityBees has the right to, in its sole discretion, determine whether or not any Customer conduct is appropriate and complies with these Terms and Conditions, including based on feedback from Service Providers. You agree that CityBees has the right to terminate or deny access to your use of any Platform Service(s) for any reason, with or without prior notice.

8.10 CityBees may impose such additional restrictions on the use of the Platform Service(s) by Customers as it deems fit in its sole discretion and may, temporarily and with or without notice, restrict the availability of the Platform or certain features thereof to conduct maintenance measures that ensure the proper or improved functioning of the Platform.

9.1 CityBees is not responsible for any display or misuse of User Content. The User is solely responsible for the content of, and any harm resulting from, any User Content that a User submits, posts, uploads, links to or otherwise make available on the Platform while using the Platform Service(s). The User acknowledges that any liability, loss or damage that occurs as a result of any such User Content is solely such User's responsibility. The User further undertakes and agrees to indemnify and hold CityBees (and any third-party) harmless from any liability, loss or damage that may occur as a result of any such User Content.

9.2 CityBees shall allow Customers to rate Service Providers and/or submit reviews about their experience with such Service Providers or the Platform. Based on such ratings or reviews, certain Service Providers may at the sole discretion of CityBees be designated as "Top Rated" on the Platform. CityBees may also at its sole discretion display certain Service providers as "Recommended Service Providers" based on the Customer's search/booking history. These ratings, reviews or recommendations do not constitute a guarantee, warranty, or prediction regarding the Service Providers or Platform or any Service(s) or the outcome of any future Service(s) offered by Service Providers or CityBees. CityBees shall be under no obligation to display such reviews, ratings, designations or recommendations and may remove such reviews, ratings, designations or recommendations or publish extracts of such reviews or ratings at any time at its sole discretion. CityBees will have no responsibility or liability of any kind for any reviews, ratings, designations or recommendations encountered by a Customer on or through the Platform, and any use of or reliance on such reviews, ratings, designations or recommendations is solely at a Customer's own risk.

9.3 All Content posted on the Platform, such as blog posts or reviews, is provided for information purposes only, with no assurance that such Content is true, correct, or accurate.

9.4 Users understand that the Platform Service(s) may contain chat rooms, profiles, and other interactive features that allow Users to post, submit, publish, display and/or transmit User Content to, and otherwise interact with, CityBees and/or other Service Providers. Any User Content that a User posts on a page which is publicly available on the Platform will be considered non-confidential and non-proprietary.

9.5 Users represent and warrant that they have the right to post all User Content they submit. Specifically, Users warrant that they have fully complied with any third-party licenses relating to User Content (if applicable), and have made all disclosures to, and obtained all permissions and/or approvals from, each applicable data source as may be necessary or required to display, post or transmit such User Content through the Platform.

9.6 Users agree and acknowledge that CityBees has the right to, in its sole discretion, access, view and monitor any User Content, and to determine whether or not any User Content is appropriate and complies with these Terms and Conditions, or refuse or remove any User Content that, in CityBees' reasonable opinion, violates any CityBees policy or is in any way harmful, inappropriate, or objectionable. The User further agrees that CityBees has the right to make formatting, edits and other changes to the User Content or the manner any User Content is displayed on the Platform.

9.7 Except for Content that originates from CityBees, CityBees does not claim ownership of any Content that a User posts, uploads or links to the Platform. The User retains all ownership of, control of, and responsibility for the User Content posted by such User. By posting any Content including without limitation photos, videos, recordings, company logos and reviews via the Platform, the User however expressly grants CityBees a worldwide, sub-licensable, fully-paid and royalty-free, and non-exclusive license to use, publish, reproduce, display, modify, adapt, and distribute such Content in connection with CityBees business and marketing purposes.

10.1 As part of the Platform Service(s), CityBees may provide you with convenient links to third-party platform(s) as well as other forms of Third-Party Content. These links are provided as a courtesy to you and CityBees has no control over third-party platforms or the content or the promotions, materials, information, goods or services available on them. CityBees is not responsible for any Third-Party Content accessed through the Platform, or products or services offered at such third-party platforms accessed through the Platform. If you decide to leave the Platform and access Third-Party Content, you do so at their own risk and should be aware that the Terms and Conditions and other policies no longer govern.

10.2 For avoidance of doubt, these Terms and Conditions do not authorize you to distribute, publicly display, publicly perform, make available, alter, or otherwise use any Third-Party Content.

11.1 CityBees retains ownership of all intellectual property rights of any kind related to the CityBees' Content, the Platform and the Platform Service(s), including applicable copyrights, patents, trademarks and other proprietary rights. Other trademarks, service marks, graphics and logos used in connection with the Platform and the Platform Service(s) may be the trademarks of other third parties. These Terms and Conditions do not transfer from us to you any CityBees or third-party intellectual property, and all right, title, and interest in and to such intellectual property will remain (as between the parties) solely with us. CityBees reserves all rights that are not expressly granted to you under these Terms and Conditions.

11.2 Specifically, CityBees, https://www.citybees.ae , and all trademarks that appear, are displayed, or are used on the Platform from time to time or as part of the Platform Service(s) (except those of the Service Providers) are trademarks of CityBees and may not be copied, downloaded, reproduced, used, modified, or distributed in any way without prior written permission from CityBees.

11.3 If you believe that any material located on or linked to the Platform violates your copyright or other intellectual property rights, please notify us at legal@citybees.ae. Without prejudice to any rights available to us as per any applicable law, we will endeavour to terminate a User's access to (and use of) the Platform if, under appropriate circumstances, a User is determined to be a repeat infringer of the copyrights or other intellectual property rights of CityBees or others.

12.1 We use email and electronic means to stay in touch with the Users. You agree and understand that CityBees may send you emails about present and future Platform Service(s). Users may opt out of non-essential communications, as determined by CityBees, by managing their account or writing to CityBees requesting removal from non-essential mailing lists.

12.2 For contractual purposes, Users (i) consent to receive communications from CityBees in an electronic form via the email address they have submitted or via the Platform; and (ii) agree that all Terms and Conditions, agreements, notices, disclosures, and other communications that CityBees provides to them electronically satisfy any legal requirement that such communications would satisfy if it were in a physical writing or traditional mailing; and (iii) without prejudice to clause" data-aos="fade-up"s 12.2(i) and 12.2(ii), the Users undertake to comply with clause" data-aos="fade-up" 17.5 for any notification purposes.

12.3 We may provide an AI chatbot to assist with customer support inquiries. The Customer acknowledges and agrees that the chatbot provides automated responses based on the Customer's inputs and may not always provide accurate or complete information. Any use of the chatbot shall be at the Customer's risk, and we are not liable for any damages or losses arising from its use or your reliance on it. Information provided to the chatbot will be subject to the Privacy Policy. For any issues regarding the chatbot, please contact us at customersupport@citybees.ae.

13.1 You agree that CityBees may, from time to time, introduce discount codes, promotions or offers, which may or may not be directly related to the Platform Service(s), and which may be subject to the relevant Offer Terms and Conditions. Unless otherwise stated in the Offer Terms and Conditions, any discount codes, promotions or offers may be discontinued by CityBees at any time without prior notice.

13.2 The Offer Terms and Conditions will be published by us on the dedicated link available on our Platform and may also be sent to you by email in accordance with clause" data-aos="fade-up" 12.2, and you agree that your continued participation in the promotion or offer or your continued use of the Platform and/or Platform Service(s) after the publication date of the Offer Terms and Conditions constitutes your acceptance of its terms.

13.3 Any promotion or offer will always be subject to the provisions of these Terms and Conditions in addition to any Offer Terms and Conditions. In the event of any discrepancy or inconsistency between the Offer Terms and Conditions and the provisions of these Terms and Conditions, the provisions of these Terms and Conditions will take precedence.

13.4 A promotion or offer may include the participation of a third party. In such cases, you agree to review any terms and conditions imposed by the third party. Further, you agree that CityBees will in no event be liable or responsible for any act or omission of the third party, nor will CityBees be liable or responsible in any way for any losses, damages, expenses or other claims arising from any interaction with the third party or any third party platform or service. Any use or interaction with a third party or third party platform or service is entirely at the User's own risk.

13.5 By participating in a promotion or offer, you expressly authorize CityBees to post, publish, distribute, modify and use your name, photo, video and/or audio on the Platform and its blog, marketing materials and/or social media channels for the purposes of promoting and announcing such promotion or offer. If you do not wish us to use your name, photo, video or audio, please inform us by sending an email to customersupport@citybees.ae.

14.1 If you wish to close your Account or terminate this Agreement, you may simply discontinue accessing the Platform and using the Platform Service(s). If you wish to delete your Account data, please contact CityBees at customersupport@citybees.ae. CityBees will retain and use your information as necessary to comply with its legal obligations, resolve disputes, and enforce CityBees' agreements, and CityBees will, following request, delete your full profile to the extent possible (if applicable).

14.2 You may request to close your Account at any time by contacting us at customersupport@citybees.ae. Your request may take up to 15 Business Days to process. You will remain liable for all obligations related to your Account even after your Account is closed, suspended or restricted. Termination of this Agreement will not affect any rights, remedies, obligations or liabilities of the parties hereto that have accrued up to the date of termination.

14.3 All provisions of these Terms and Conditions which by their nature should survive termination will survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

15.1 The Platform and Platform Service(s) are provided on an "AS IS" basis. CityBees makes no representation or warranty that the information/Content we provide through the Platform or that is provided through the Platform Service(s) by a User is accurate, reliable or correct; that the Platform Service(s) will meet your requirements; that the Platform or Platform Service(s) will be available at any particular time; that the Platform or Platform Service(s) will function in an uninterrupted manner or be secure; that any defects or errors will be corrected; or that the Platform or Platform Service(s) are free of viruses or other harmful components. You assume full responsibility and risk of loss resulting from your use of information, Content or other material obtained from the Platform and Platform Service(s).

15.2 The Customer acknowledges and agrees that the provision of the Service(s) by the Service Provider shall at all times be subject to the respective Service Provider Terms and Conditions.

15.3 CityBees acts only as a facilitator between the Customers and Service Providers and does not act as an agent of any of the parties. While CityBees tries its best to screen and verify the Service Providers' information and use commercially reasonable efforts to confirm any information provided by such Service Providers, CityBees does not make any warranty, guarantee, or representation as to the conduct, performance, quality, qualification, legality or suitability of any Service(s).

15.4 You are solely responsible for all of your communications and interactions with the Service Providers, whether on or outside the Platform, as applicable, and with other persons with whom you communicate or interact as a result of your use of the Platform Service(s).

15.5 The Customer acknowledges and agrees that the Customer may be introduced to a third party (including Service Providers) that may pose harm or risk to the Customer or other third parties. The Customer is advised to take reasonable precautions with respect to interactions with third parties (including Service Providers) encountered in connection with the use of the Platform Service(s) or Platform.

15.6 We may, temporarily and by providing prior notice, restrict the availability of the Platform or certain features thereof to conduct maintenance measures that ensure the proper or improved functioning of the Platform.

15.7 While using the Platform and/or availing the Platform Service(s), you should use your best judgment and exercise caution where appropriate.

16.1 Users agree to indemnify and hold harmless CityBees from and against any and all claims, demands, actions, losses, damages, assessments, charges, third party liabilities, costs and expenses which may arise as a result of (i) the Users' use of the Platform and the Platform Service(s) or violation of this Agreement; (ii) any injury, accident, health issues, physical or property damage, loss of profit, property or business reputation, or otherwise that may be caused by a User as a result of the User's use of any Platform Service(s) and/or Service(s); (iii) errors, mistakes, or inaccuracies of User Content, and/or information available on or through the Platform; (iv) any bugs, viruses, trojan horses, or the like, which may be transmitted by a User to or through the Platform; or (v) any dispute, conflict or disagreement between a User and a Service Provider or a third-party in connection with any Platform Service(s) or Service(s).

16.2 You acknowledge and agree that CityBees holds no liability or responsibility, whether direct or indirect, in any jurisdiction, arising from the Service(s) or any actions or omissions of Service Providers. You irrevocably release and discharge CityBees from any claims, demands, liabilities, and damages, both actual and consequential, related to the Service(s). In the event of disputes with Service Providers or third parties resulting from your use of the Platform Service(s) or Service(s), you release CityBees from any and all claims, demands, and damages, and CityBees shall not be obligated to mediate or resolve such disputes.

16.3 Users agree that in no event will CityBees be liable, responsible or otherwise, to Users or to any third parties for any claims, demands, damages or losses (including loss of profit, business or opportunity), costs or expenses that may arise out of or in connection with: (i) the failure, interruption or disruption to or of the Platform Service(s), regardless of whether the service is provided by the Platform or a third party; (ii) the Platform, the Platform Service(s) and/or the Service(s); (iii) errors, mistakes, or inaccuracies of any Content (including the Service Provider Profiles or User profiles), CityBees' Content and/or information available on or through the Platform; (iv) any unauthorized access to or use of CityBees' servers and/or any and all personal information stored therein, and/or any interruption or cessation of transmission to or from CityBees' servers, and/or any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the Platform by any third party; (v) any failure or delay in the execution of any transactions through the Platform and/or the Platform Service(s); (vi) any dispute, conflict or disagreement between the User and Service Provider or between a User and third parties in connection with any Platform Service(s) and/or Service(s); (vii) any of CityBees' third-party providers' acts or omissions or any inaccurate information provided by such third-party providers; or (viii) any refund, loss of profits, loss of business reputation (whether incurred directly or indirectly), any injury or accident or physical or property damage or otherwise that may occur to a User or Service Provider as a result of User's use of any Platform Service(s). The provisions of this clause" data-aos="fade-up" 16.3 shall apply, to the maximum extent permitted by law, regardless of the form of action, damage, claim, liability, cost, expense, or loss, whether in contract, statute, tort or extra-contractual liability or otherwise. In the event that any part of this clause" data-aos="fade-up" is held to violate any applicable law, then CityBees' liability shall be excluded and/or limited to the maximum extent permitted by that law.

17.1 Governing Law: This Agreement between you and CityBees and any access to or use of the Platform, the Platform Service(s) are governed by the laws of the United Arab Emirates. Any dispute which may arise between a User and CityBees pertaining to the implementation or interpretation of this Agreement shall be amicably settled, failing which Courts of Sharjah shall be the competent authority to settle the same.

17.2 Severability: If any part of this Agreement is held invalid or unenforceable, that part of the Agreement will be construed to reflect the parties' original intent. The remaining portions will remain in full force and effect. Any failure on the part of CityBees to enforce any provision of this Agreement will not be considered a waiver of CityBees' right to enforce such provision. CityBees' rights under this Agreement will survive any termination of this Agreement.

17.3 Assignability: CityBees may assign or delegate its rights or obligations under these Terms and Conditions and/or Privacy Policy, in whole or in part, to any person or entity at any time with or without your consent. You may not assign or delegate any of your rights or obligations under these Terms and Conditions or Privacy Policy without CityBees' prior written consent, and any unauthorized assignment and delegation by you shall be considered as null and void.

17.4 Notices to Users: Reports, statements, notices and any other communications may be transmitted by CityBees to Users via the email address specified by them in their Account. All communications and notices shall be deemed to be duly served to a User when electronically sent by CityBees to User to the email address specified in the User's Account.

17.5 Notices to CityBees: Reports, statements, notices and any other communications may be transmitted by a User to CityBees at legal@citybees.ae. All communications and notices shall be deemed to be received or served (as applicable) to CityBees when electronically received by the CityBees at legal@citybees.ae.

17.6 Gender Neutral: Wherever used herein and required by the context, the singular number shall include the plural, the plural shall include the singular number, and the use of either gender shall include both genders and the words "hereof" and "herein" and "hereafter" shall refer to the entire Agreement and not to any provision or section.

17.7 If you have any questions regarding these Terms and Conditions, please visit CityBees' website or contact us using the details in clause" data-aos="fade-up" 17.5 above.

You acknowledge that you have read, understood, and accepted to be bound by these Terms and Conditions.

Effective as of 1st December 2025